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Contact Policy

How we communicate with you

1. Communication Channels

Veda Companionship maintains professional, transparent communication exclusively through verified channels:

Email

vedacompanionship@gmail.com

Primary channel for booking confirmations, Google Meet links, and support

Phone

+91 9603973031

For urgent issues and emergency escalations only

2. Response Times

Email Support
Within 24 hours (business days)
Booking Issues
Within 4 hours
Emergency Calls
Immediate (9 AM – 9 PM IST)
Safety Reports
Within 2 hours

3. What We Will Contact You About

  • Booking confirmations — Immediately after successful booking
  • Session reminders — 24 hours and 1 hour before your session
  • Google Meet links — In booking confirmation email
  • Companion verification updates — When relevant
  • Refund updates — Status changes on cancellations
  • Important platform updates — Policy or feature changes

4. What We Will NOT Do

  • ✗ We will never ask for your password via email or phone
  • ✗ We will never request payment information outside our platform
  • ✗ We will never share your contact details with third parties
  • ✗ We will never send promotional/marketing SMS without consent
  • ✗ We will never call from unverified numbers

5. Beware of Impersonators

⚠️ Security Warning

Only trust emails from @vedacompanionship.in. If you receive suspicious messages claiming to be from us, do not click any links. Forward them to vedacompanionship@gmail.com for verification.

6. Communication Preferences

You can manage your notification preferences in your Dashboard → Profile → Preferences. You can opt-out of non-essential notifications, but transactional emails (booking confirmations, payment receipts, session reminders) cannot be disabled for safety and operational reasons.

7. Companion-User Communication

All communication between users and companions happens exclusively on the platform:

  • During the Google Meet session for online services
  • In-person during scheduled elder care visits
  • No personal contact details exchanged outside platform
  • Any off-platform contact attempts must be reported

8. Languages Supported

EnglishTeluguHindiTamilKannada

9. Contact Information

For all queries:

vedacompanionship@gmail.com

+91 9603973031

Tirupati, Andhra Pradesh, India

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